Refund policy
Returns, exchanges & refund policy
At Nativa Sole, we take pride in offering authentic handcrafted products made in Mexico. Please read our return policy carefully before placing your order.
Returns & Exchanges
We accept exchanges within 14 days of the delivery date.
To qualify for an exchange, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
We do not accept returns or refunds because:
- You changed your mind.
- You no longer want the item.
- The item doesn’t meet personal preference.
Size Exchanges
If the customer ordered the wrong size, we are happy to exchange it.
The customer is responsible for:
- Return shipping costs.
- Shipping costs for the replacement item.
Our Mistake
If we shipped the wrong size, color, or style, we will gladly replace the item at no additional cost to you, including shipping.
Personalized & Made-to-Order Products
Personalized or made-to-order items are final sale and cannot be returned or exchanged unless:
- The item arrived damaged.
- We made an error while fulfilling your order.
Handmade Products
Our huaraches are handcrafted in Mexico by skilled artisans.
Because every pair is handmade, slight variations in leather color, stitching, texture, or finishing are natural and are not considered defects. These variations are part of the authenticity and uniqueness of each product.
Damaged Items
If your order arrives damaged during shipping, please contact us within 48 hours of delivery.
Please include:
- Photos of the shipping box.
- Photos of the damaged item.
We will work with you to resolve the issue as quickly as possible.
Shipping
Orders are processed within 1–3 business days.
Once your order ships, you will receive a tracking number by email.
We are not responsible for shipping delays caused by the carrier after the package has been shipped.
For questions regarding returns or exchanges, please contact us at: